Customer Service Representative - Onsite
Company: Teleperformance USA
Location: Brownsville
Posted on: October 29, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and passionate people speaking more than 300 languages, our global
scale and local presence allow us to be a force of good in
supporting our communities, our clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs -Able to start
employment on 12/06/2024 - -Competitive pay of $15.00 working for
one of our most prestigious clients -Willing to subject to an
extensive criminal background including Credit and Social Media
Checks -Teleperformance and You Through a balanced -high-tech and
-high-touch -approach -blended with -deep -industry and geographic
expertise, we -make people's lives -simpler, faster, and safer. We
help companies adapt quickly to changing needs, and are inspired to
deliver only the -best in all that we do. You will become a key
contributor in making that happen. - -As the eyes and ears for our
team fielding customer inquiries and finding innovative ways to
respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of
life, and no two days will be the same. As you continue to grow and
challenge yourself, you will discover your potential can take you
anywhere you want to go. -Did you know that our Chief Client
Officer started her career at Teleperformance as an agent and
advanced to the pinnacle of the company? At Teleperformance, the
sky is the limit! -This position will be based onsite at our
Brownsville, TX site location.Your Responsibilities:
- Deliver exceptional service to our high value customers by
providing best-in-class service
- and solutions to grow customer relationships within set
standards via phone and chat
- channels.
- Provide accurate information and assistance to customers
regarding their credit card
- accounts, products, and services.
- Identify and resolve customer issues efficiently while adhering
to company policies and
- procedures.
- Educate customers on the features and benefits of the credit
card and savings products and
- services.
- Proactively identify opportunities to enhance the customer
experience and promote
- customer loyalty.
- Maintain accurate records of customer interactions and
transactions in the company's
- systems.
- Meet or exceed established goals for all performance metrics,
including call/chat quality,
- productivity, and schedule adherence to provide an exceptional
level of service to
- customers.
- Provide first call/chat resolution while following strict
procedures that meet regulatory
- and compliance guidelines.We're looking for fearless people -
people who are inspired to deliver only the best in all that we do.
- High School diploma or GED.
- 1+ year related customer service-related experience. (Preferred
credit card customer
- service)
- Strong computer efficiency: Familiarity with basic
computer
- applications and the ability to navigate multiple systems
- simultaneously.
- Ability to multitask and thrive in a fast-paced
environment.
- Empathetic demeanor and a genuine desire to help others.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Availability to work a flexible schedule, including evenings,
weekends, and holidays.Preferred
- 2+ years of solid working knowledge of all Customer Service
functions within a contact center.
- Demonstrated ability to understand and can clearly explain
complex concepts in a customer centric manner.
- Ability to de-escalate customer issues and provide best in
class service.Be Part of Our TP FamilyIt is our mission to always
provide an environment where our employees feel valued, inspired,
and supported, so that they can bring their best selves to work
every day. -We believe that when employees are happy and healthy,
they are more productive, creative, and engaged. We are committed
to providing a workplace that is conducive to happiness and a
healthy work-life balance. -We also believe that to be our best
selves, we need to be surrounded by people who are positive,
supportive, and challenging. -We are committed to creating a
culture of inclusion and diversity, where everyone feels welcome
and valued. -Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, Mission , Customer Service Representative - Onsite, Hospitality & Tourism , Brownsville, Texas
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