Product Support Specialist - Onsite - Full Benefits
Company: Teleperformance USA
Location: Brownsville
Posted on: October 29, 2024
Job Description:
Category : Technical Support
About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways.With more than 500,000 inspired
and passionate people speaking more than 300 languages, our global
scale and local presence allow us to be a force of good in
supporting our communities, our clients, and the environment. -
-Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
You -Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based on-site at our Brownsville, Texas
location.Your Responsibilities -As a Technical Support
Representative, you will be responsible for finding innovative ways
to respond to varying questions, issues, and concerns.
- Provide front line, first level, technical assistance for
consumers
- Supporting Client specific high speed internet services
delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer
facing environment
- Troubleshooting and issue resolution assistance with Client
service and/or devices specific issues including internet
connectivity and performance troubleshooting.
- Supporting customer needs related to Client specific high speed
internet services and or devices including troubleshooting, triage,
and additional required resolution techniques.
- Deliver in scope support for internet service and connectivity
related issues pertaining to operating system, PC, and browser
configuration.
- Demonstrate advanced product knowledge and he ability to solve
customer issues.
- Resolve customer issues on the first call as frequently as
possible.
- Open and manage trouble ticket system for user issues, Data
Network, OS issues.
- Be patient, courteous and friendly with customers at all
times.
- Demonstrate a positive attitude.
- Address and solve technical problems in a timely manner and
complete all work assignments within expected time frames.
- Adhere to all work schedule assignments.
- Abide by and support management directives and adhere to all
Teleperformance policies.We're looking for fearless people - people
who are inspired to deliver only the best in all that we do.
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skillsBe Part of Our TP
FamilyIt is our mission to always provide an environment where our
employees feel valued, inspired, and supported, so that they can
bring their best selves to work every day. -We believe that when
employees are happy and healthy, they are more productive,
creative, and engaged. We are committed to providing a workplace
that is conducive to happiness and a healthy work-life balance. -We
also believe that to be our best selves, we need to be surrounded
by people who are positive, supportive, and challenging. -We are
committed to creating a culture of inclusion and diversity, where
everyone feels welcome and valued. -Teleperformance is an Equal
Opportunity Employer
Keywords: Teleperformance USA, Mission , Product Support Specialist - Onsite - Full Benefits, Other , Brownsville, Texas
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